Our offices remain open. Normally, we ask you to return your kit. If you're having another service installed, then we'll also be able to install an extra TV box for you. Unfortunately, we can't install extra TV boxes on their own at the moment. We've not taken this decision lightly and are balancing the need to protect our people and customers with the need to keep you connected.
We appreciate your understanding. Coronavirus update Last updated: Monday 1st November Every day, people, businesses and public services rely on Virgin Media to stay connected. This service is currently available at no extra cost. Replacement Virgin TV remotes are being sent out by post. Hygiene measures for engineers were in place long before the coronavirus pandemic. These include anti-bacterial hand wipes and latex gloves as standard kit.
Find out how below:. Providing help with Virgin Media payments. Protecting our network We know how important our network is to everybody right now. How to prepare for engineer visits during Covid If a technician needs to enter your home, please make sure you do the following: Clear a path to the main wall socket that your Virgin Media product or service is plugged in to Wipe down any surfaces around the areas the technician will be working Open any windows or doors where the technician will be working Keep two metres away from the technician to maintain social distancing or move to a different room if possible Read our help guides for more information on installing virgin media products or booking engineer appointments.
Check out our help pages. Why can't I connect to the internet? ES Money. The Escapist. The Reveller. The Optimist. ES Best. ES Mag. Follow us:. Password Please enter a valid password. Submit Submit. By Rebecca Speare-Cole. In the wake of the Covid outbreak, Sky has suspended all new television installations. By Virgin TV Edit We want you to have a great time online without worrying about viruses, malware, phishing and other nasties.
Sign up now Go to My Account at virginmedia. You might also like. Find out more. Gaming in a look ahead. Read on.
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